USING YOUR WAVE
If you lost your instructions or any of your inserts - please visit the link below :)
REPLACEMENT & WARRANTY
If you are having issues with your Wave - please fill out the form below
https://forms.gle/UDAXu6NiEYcasWGM9
and message one of the following
Send us an email to: support@nise.tech
Text: NISESUPPORT to 31996
Website: www.nise.tech - “? Help”
Products Purchased Directly from Nise Tech. If you reside in the U.S., we accept returns and issue refunds for non-food Products that you purchase directly from us if such Products are returned within 30 days of delivery in an unopened and unused condition. Before returning any Product, you must obtain a return authorization from Nise Tech by contacting us at support+returns@nise.tech and providing the following information: (a) the reason for the return; and (b) the original purchase order number. We may charge a 20% restocking fee for any returns that are not made in accordance with these terms. For non-U.S. residents, please see below for the return and refund terms for Products purchased from Nise Tech that apply to you based on your country of residence.
Third-Party Products Purchased from Third-Party Sellers. We may provide the ability to purchase products from third-party sellers through the Services, in which case, we act as an intermediary only. If you purchase a product from a third-party seller, your purchase will be governed by the terms and policies of that third party. We are not the sellers of such products and are not a party to the sale of these products; therefore, we do not make any representations or warranties in terms of that product, nor do we accept returns or issue refunds for such products.
Error Codes
When the screen shows E1
Means that the dry-firing protection is invalid (2nd temperature probe not working), please return to the seller to repair
When the screen shows E2
Means that the temperature probe rod failure, please return to the seller to repair
When the screen shows E3 - LO
Means that the equipment does not detect water, or if the water is below the minimum water level, please pour the appropriate water into the container
When the screen shows E4
This means that the device is dry-firing and heating up without water, please turn off the power. Let the heating rods cool down. If necessary, please return to the seller to repair
FREE 100 DAY EXTENDED WARRANTY:
Text: NISECARE to 31996
Or visit: www.nise.tech/warranty
CONNECTING TO WIFI
FIRST download the Nise App - www.nise.tech/app and create your profile.
You can connect to WiFi by going into your Profile and clicking "add device" in the app.
Still not working?
TROUBLESHOOTING WIFI
https://nise.app/stc/troubleshooting.html
VIDEO TUTORIAL: https://www.youtube.com/watch?v=omhnVRJAMS8&t=4s
1) Hold the wifi logo longer than you think when prompted (5 seconds+)
2) Make sure your WiFi password / Name is alphanumeric as symbols do not work well with the 8-bit architecture
3) Make sure your WiFi network you are connecting to is a mesh 2.4ghz/5ghz network OR 2.4ghz, it will not work with 5ghz. If you go into your router settings you can usually add a specific 2,4ghz
If you don't know what number 3 means, don't worry most WiFi signals are 2.4ghz or mesh out of the box, it is only if your router broadcasts 2 wifi networks.
4) Submit a bug report, we can check the log to see if anything else is an issue
CLEANING & MAINTENANCE
https://www.youtube.com/watch?v=J-08sjf6lb4
WHICH BAGS CAN I USE FOR SOUS VIDE?
We recommend using food-grade vacuum sealing bags because they’re BPA-free and made of polyethylene- like the ones made by FoodSaver.
These bags need to be sealed with a vacuum-sealing system, which FoodSaver also makes. The alternative is sturdy resealable freezer bags, like Ziploc -made with low-density polyethylene.
Avoid using polycarbonate plastics, which releases the chemical Bisphenol A (BPA). This kind of plastic(s) can be found in some cling wrap, plastic squeeze bottles, take-out containers, multi-gallon water bottles, and plastic plates.