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FAQ

USING YOUR WAVE

If you lost your instructions or any of your inserts - please visit the link below :)

https://imgur.com/a/hnyWSST

REPLACEMENT & WARRANTY

If you are having issues with your Wave - please fill out the form below

https://forms.gle/UDAXu6NiEYcasWGM9


and message one of the following

Send us an email to: support@nise.tech

Text: NISESUPPORT to 31996

Website: www.nise.tech - “? Help

 

Error Codes

 

When the screen shows E1


Means that the dry-firing protection is invalid (2nd temperature probe not working), please return to the seller to repair

When the screen shows E2
Means that the temperature probe rod failure, please return to the seller to repair

When the screen shows E3 - LO
Means that the equipment does not detect water, or if the water is below the minimum water level, please pour the appropriate water into the container

When the screen shows E4
This means that the device is dry-firing and heating up without water, please turn off the power. Let the heating rods cool down. If necessary, please return to the seller to repair

FREE 100 DAY EXTENDED WARRANTY:

Text: NISECARE to 31996

Or visit: www.nise.tech/warranty


CONNECTING TO WIFI

FIRST download the Nise App - www.nise.tech/app and create your profile.


You can connect to WiFi by going into your Profile and clicking "add device" in the app.


Still not working?


TROUBLESHOOTING WIFI

https://nise.app/stc/troubleshooting.html

VIDEO TUTORIAL: https://www.youtube.com/watch?v=omhnVRJAMS8&t=4s

1) Hold the wifi logo longer than you think when prompted (5 seconds+)


2) Make sure your WiFi password / Name  is alphanumeric as symbols do not work well with the 8-bit architecture


3) Make sure your WiFi network you are connecting to is a mesh 2.4ghz/5ghz network OR 2.4ghz, it will not work with 5ghz. If you go into your router settings you can usually add a specific 2,4ghz


If you don't know what number 3 means, don't worry most WiFi signals are 2.4ghz or mesh out of the box, it is only if your router broadcasts 2 wifi networks.


4) Submit a bug report, we can check the log to see if anything else is an issue


CLEANING & MAINTENANCE

https://www.youtube.com/watch?v=J-08sjf6lb4

WHICH BAGS CAN I USE FOR SOUS VIDE?

We recommend using food-grade vacuum sealing bags because they’re BPA-free and made of polyethylene- like the ones made by FoodSaver


These bags need to be sealed with a vacuum-sealing system, which FoodSaver also makes. The alternative is sturdy resealable freezer bags, like Ziploc -made with low-density polyethylene.


Avoid using polycarbonate plastics, which releases the chemical Bisphenol A (BPA). This kind of plastic(s) can be found in some cling wrap, plastic squeeze bottles, take-out containers, multi-gallon water bottles, and plastic plates.